Related Articles
[Envoy 4.x.x or newer] Downloading files manually via Envoy
You can download files manually via Envoy from the Files tab (firstly please make sure you are aware of how long we keep your files in our file retention policy though). In order to access it please go to GRIDMARKETS [1] section, search for the ...
Correcting for missing project / 'Upload Files' feature
If your job failed and submission in Envoy shows "Project directory missing" after hovering the cursor over the job status - it means you have submitted the job with "Upload Files" feature disabled in the plugin. In order to fix this please make sure ...
Refund Policy
Unused credits do not expire and are nonrefundable. If a frame(s) fails due to an issue determined to be related to GridMarkets' system or hardware, we will promptly refund the credits consumed by the affected frame(s). Credits will not be refunded ...
Houdini - Correcting for missing files
If the logs are reporting missing files like in your failed job - e.g.: --------- MISSING FILES ------------ /data/input/path/to/your/missing_file.0001.bgeo.sc ------------------------------------ - please follow the instructions below: 01) Overall ...
Prepare For Your First Submission
1. Download Envoy Envoy is used to manage and transfer your project files to/from our cloud. Download links for all supported platforms can be found at www.gridmarkets.com/envoy 2. Install Submission Plug-ins Install the plugin(s) for the relevant ...