Purchasing credits
Purchasing Credits via Credit or Debit Card
If you purchase credits with Stripe via Envoy or our website, the credits will be instantly added to your account. If you can not use Stripe then you can use PayPal.
Purchasing Credits via Bank Transfer
If you are unable to purchase via credit or debit card, you can transfer the funds to our bank per the attached multi-currency or USD bank info.
If you're using the USD-only account then provide your bank with the ACH routing number and NOT the ABA routing number that's used for paper cheques.
We alway recommend trying a small, say US$10, transfer to ensure it's all working before attempting a larger payment.
Credits will added to your account only once we have confirmed receipt of the funds net of any bank charges - the time it takes for us to receive the funds will vary depending on your country and transfer method.
Please include your GridMarkets login email in the payment reference so we can credit the right account. Failure to do so may delay crediting your account.
Please contact us at support@gridmarkets.com once you have made the transfer with proof of payment.