The GridMarkets Support team uses a ticketing system to receive support requests. The ticketing system includes an option for specifying the priority of the issue (see an example below) as "high", "medium" or "low."
A "high" priority setting should be used, for example, when an urgent job has failed or there is some other issue that genuinely requires urgent attention. Please use this priority setting sparingly. All other issues should be classified as either "medium" or "low" priority.
GridMarkets aims to provide prompt and effect levels of support. For that reason, we commit to responding to tickets as soon as possible - and to resolve issues quickly as well.
Overview Support for TOPs/PDG on the GridMarkets cloud is still under active development, but we decided to release this experimental build of the toolset as we are comfortable with the stability and pipeline efficiency of the build. As a first ...
This article will guide through the process of submitting an Unreal project to our farm. It may appear a bit involved but it's very simple really. Please follow the following steps. It is highly advised to submit a simple test scene for your first ...
If Vrscene Submitter is not available in PLUGINS section of ENVOY please contact us at support@gridmarkets.com to obtain it while telling us the OS that you are using too. Submitter supports absolute paths but it doesn't parse the scene file so you ...
Introduction When the GridMarkets Submit > GridMarkets Controls > Project Management > Use Husk option is activated any jobs submitted will be run directly using Husk on the GridMarkets machines. Here are some things to know when starting rendering: ...
This article will guide through the process of submitting an Unreal project to our farm with GM Submission Client. It is highly advised to submit a simple test scene for your first try and not your final project. We are utilizing Unreal's Movie ...