Ensure your firewall ports are correctly set [Windows/Linux/MacOS]
Before launching Envoy, ensure that:
- UDP port 123 to pool.ntp.org to verify your system time else your file transfers may not work
- TCP ports 5005, 5006, 8003 and 443 are open to api.gridmarkets.com
- TCP port 443 to *.oraclecloud.com and *.oracle.com
Please note that some virus protection software, particularly Kaspersky and Windows Defender, can block Envoy so you may also need to disable them or whitelist gm_envoy.exe locally for ports 8090 & 8091.
Please make sure you have the latest version of Envoy running. Envoy 4.0.X and older uses gm-envoy.exe - please update to the latest version before proceeding. Older versions may not work correctly. Envoy 4.5.X and newer uses gm_envoy.exe.
If you can not login, then in any browser go to https://api.gridmarkets.com:8003/. You should see the following JSON:
{"data": "", "status": 200}
If you can login but can't see any projects (though please note that all projects are purged after 15 days of no activity) then in a Windows Command prompt or Linux/MacOS Terminal try the following and make sure you can connect:
telnet api.gridmarkets.com 5005
telnet api.gridmarkets.com 5006
telnet api.gridmarkets.com 5006
telnet api.gridmarkets.com 8003
telnet api.gridmarkets.com 443
If you don't have Telnet please enable/install it by following this article.
All ports are open but it still doesn't work? Please use Microsoft Process Monitor (available for Windows and Linux):
1) Download free tool from Microsoft - Process Monitor: https://learn.microsoft.com/en-us/sysinternals/downloads/procmon
2) Kill Envoy, start Procmon64.exe and hit Ctrl+L (Filter > Filter..)
3) In the first field select "Process Name", with condition "is", in third field type: "gm_envoy.exe" - hit Add, hit OK - leave the app open.
4) Start Envoy, log in (if you are able) and try to send something.
5) The content of Procmon64 should show all things Envoy tried or did do - please go to File > Save (Ctrl+S) - default options should be OK (in "Events to save" it's important to select "Events displayed using current filter" + "Also include profiling events".
6) Send over those logs with us.
All ports are open but it still doesn't work? Please use Microsoft Process Monitor (available for Windows and Linux):
1) Download free tool from Microsoft - Process Monitor: https://learn.microsoft.com/en-us/sysinternals/downloads/procmon
2) Kill Envoy, start Procmon64.exe and hit Ctrl+L (Filter > Filter..)
3) In the first field select "Process Name", with condition "is", in third field type: "gm_envoy.exe" - hit Add, hit OK - leave the app open.
4) Start Envoy, log in (if you are able) and try to send something.
5) The content of Procmon64 should show all things Envoy tried or did do - please go to File > Save (Ctrl+S) - default options should be OK (in "Events to save" it's important to select "Events displayed using current filter" + "Also include profiling events".
6) Send over those logs with us.