Ensure your firewall ports are correctly set [Windows/Linux/MacOS]

Before launching Envoy, ensure that UDP port 123 to pool.ntp.org (to verify your system time), and TCP ports 5005, 5006, 8003 and 443 are open to api.gridmarkets.com, and 443 to *.oraclecloud.com and *.oracle.com

Please note that some virus protection software, particularly Kaspersky and Windows Defender, can block Envoy so you may also need to disable them or whitelist gm_envoy.exe locally for ports 8090 & 8091.

Please make sure you have the latest version of Envoy running. Envoy 4.0.X and older uses gm-envoy.exe - please update to the latest version before proceeding. Older versions may not work correctly. Envoy 4.5.X and newer uses gm_envoy.exe. 

If you can not login, then in any browser go to https://api.gridmarkets.com:8003/.  You should see the following JSON:

{"data": "", "status": 200}

If you can login but can't see any projects (though please note that all projects are purged after 15 days of no activity) then in a Windows Command prompt or Linux/MacOS Terminal try the following and make sure you can connect:

telnet api.gridmarkets.com 5005
telnet api.gridmarkets.com 5006

telnet api.gridmarkets.com 8003

telnet api.gridmarkets.com 443

If you don't have Telnet please enable/install it by following this article. 

Still no joy?  Please let us know what error messages you are seeing to Support@GridMarkets.com with a screen shot, and forward the Envoy log from the LOG [1] section:

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